Provide a space for your members to connect anytime, anywhere.
Answers at their fingertips
Connect members with trusted peers who have been there, done that and have the answers.
Keep them coming back
Discussions, Q&A, events, and engagement tools like automation and a mobile app – this is everything you need to bring members back from wherever they are.
Understand them better
Track activity trends, discussion topics, and searches in the community for deeper insights into what your members need.
Scale as you grow
Grow your community offerings with additional functionality like learning and mentoring using our expansion packs and third-party integrations.
Meet Higher Logic Thrive Community
Take the guesswork out of member engagement
“Our online community takes the guesswork out of trying to understand what is most important to my members and how to develop my member strategy. I no longer need to ask about what matters because my members do it for me. Best of all, I can confirm in real time if my strategy is working or not by what I see my members talking about.”
Henry D. Eickelberg | Chief Operating Officer, HR Policy Association
Make your member experience personal and fulfilling with:
- Discussions and Q&A to collaborate and build connections
- Libraries for sharing resources and documentation
- Built-in event management to host engaging community events
- Automation rules and a mobile app to keep members coming back
- Expansion packs and third-party integrations that make it easy to scale as your association grows
We know you don’t have time to build a community from scratch – that’s why we’ve used our nearly two decades of experience with thousands of associations to build it for you.
Frequently Asked Questions
An online community or internet community is a group of people with a shared interest or purpose who use the internet to communicate with each other. A branded online community is a network built by an organization to bring people together in a centralized space for collaboration and growth. These communities play a huge part in customer or member experience. They break down the traditional one-way exchange of information and open up communication to deliver increased value.
Higher Logic Thrive Community was made for associations, built on years of experience, research, and feedback with solutions to your challenges built right in. Unlike other online community providers, our products reflect a deep understanding of associations’ unique needs. Our online community software makes it easy for you to engage your members with pre-built communities filled with best practices that set you up for success and keep your members coming back with easy-to-use engagement tools.
Higher Logic’s Strategic Services team is here to help with your online community management strategy! Our team of industry-leading community managers can provide everything from monthly strategy advice to acting as a full-time member of your team.
For most, Higher Logic Thrive has everything you’ll need to build your online member community. However, if you have more complex needs, expansion packs enable you to add additional functionality to your online community.
We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members can make peer-to-peer connections, participate in discussions and events, and share resources, getting the answers that they need at their fingertips.
Your success is our priority, so we’ve made Higher Logic Thrive modern and easy to use. During the implementation process we’ll meet with you during a series of trainings. Plus, our customer community, the Higher Logic Users Group (HUG), is a great resource! We host weekly HUG Connect events that are free to attend, where you can join other customers live to discuss important topics. For an in-depth educational experience, attend our yearly conference, Super Forum. In addition, our Higher Logic Academy is a great place to take a training or get up to speed on our products. Looking for industry knowledge and best practices on member experience and engagement for associations? Check out our blog, Member Engagement Show podcast, and resource center.
Higher Logic Thrive Community integrates with many association management systems (AMS), customer relationship management (CRM) tools, marketing software, and other third-parties. Our integrations help data flow seamlessly through the platforms, so that you can easily deliver personalized member experiences.
Implementation times for an online community can vary, but we typically see customers up and running within 1-3 months. Once you’ve completed your personalized implementation, you can get started right away.
Our online community expansion packs currently include:
- Participation: manage mentorship, volunteer programs, and idea submissions in the online community
- Multi-site management: provide a dedicated experience for different segments using sub-communities and unique branding
- Learning: create formal learning programs in the online community
- Custom community email domain: use your organization’s domain to send community emails
- Workspace: collaborate on complex documents
See what customers say about Higher Logic
“Our Higher Logic platform changed the culture of our organization”
Rachel T., Chief Executive Officer
“Higher Logic does it all”
Becca C., Operations Manager